FREQUENTLY ASKED QUESTIONS
See below for answers to questions we typically receive
Can friends and family make a donation to a participant by clicking through the main website?
They sure can! On the home page of the website, friends and family can locate a participant or volunteer by clicking on the "Donate" button. By searching the name of the participant, they will be directed to the participant's Personal Page, and from there they can click to support that participant.
How can I see who has donated to me?
You will automatically receive an email notifying you when a donation has been made if you chose to accept emails from us upon sign up. You can also log in, click on the "My Progress" tab, and you will be able to view your donor list and the amounts that have been donated.
How do I donate online?
Donating online couldn't be easier with our secure online process. You’re just one click away with the ‘Donate’ button at the top of this page or in the menu on mobile. Select the participant you want to donate to using the search function, then choose a donation amount and follow the instructions. All donations made online will receive an automatic tax receipt via email.
How do I donate by mail?
Just mail in your cheque donation (we cannot accept cash by mail). Each donation must have a completed donation form that has the full name of the participant or volunteer you are sponsoring.
Please make sure to mail both items to the address indicated at the upper left corner of your donation form. You can also receive a form by calling our office at 416-445-3377 or emailing firstname.lastname@example.org and we’ll mail or email a copy to you. You will receive a tax receipt by email if your form includes a valid email address, or by mail if not. Please note, a valid mailing address is required by CRA to be eligible to receive a tax receipt.
For pooled funds (gifts collected from a group of individuals and donated as one lump sum) tax receipts cannot be issued. Please see FAQ “I have a sum of cash that I have received from a group of donors, can I receive a tax receipt?” for further information.
How do you keep information (like my credit card number) safe?
The software we use for donations on the website uses industry-standard SSL encryption techniques so your credit card information, passwords, and personal information travel securely over the internet. An encryption engine on our database server has also been installed by our software provider, so your information is always safe with us. No credit card information is ever stored in our database or by our software providers.
What should I do if I receive a cash donation?
You can make the donation online on the donor’s behalf using your own credit card. Click “donate” and search for yourself or your team as if you are the donor. Enter the donor’s information in the required fields, and make sure you are not logged into your Participant Centre when you process the payment.
Alternatively, you can write a cheque for the donation amount and mail it in with your donation form(s). Just be sure to enter the donor’s information on the donation form(s). You can write out one cheque covering multiple donations, provided each donation amount is very clearly indicated on each donation form.
If you have received cash from multiple individuals and you are processing it as one lump sum, please be aware that if you process it online, the system generated receipt is not valid under CRA guidelines. We recommend mailing in a donation form in these cases and indicating NO RECEIPT.
Where are those donation forms found?
The donation form can be found here. If you’re a participant, you can print them out directly from your Personal Page and hand them out to people who want to mail in their donations. If you prefer, you can call our office at 416-445-3377 or email email@example.com and we’ll mail or email you one.
Is there an easy way to process multiple cash donations online?
Yes! If you have cash donations that you wish to process online using your own credit card, you can do it by logging into your participant centre and clicking on Progress at the top, then Enter New Gift. Ensure you have each donor’s correct name, mailing address and email address. In order for CRA to issue a tax receipt, you must provide the donors mailing address by clicking on the “additional gift entry fields”.
If you are the team captain, you can also enter team gifts this way. Follow the same steps of logging into your participant centre and clicking on Progress. Click on “Team” before clicking Enter New Gift. You will know you are entering a team gift when you see the page title “Enter new team gifts”.
I have a sum of cash that I have received from a group of donors, can I receive a tax receipt?
Tax receipts are automatically issued for online donations made through our website, but under CRA guidelines, gifts collected from a group of individuals that are donated as a lump sum ("pooled funds") are not eligible for a tax receipt. If you enter a sum of donations online that you have collected from a group, the generated receipt is illegal, and the use of this receipt for income tax purposes could have serious consequences with the CRA. If we come across a donation that is obviously pooled funds, and a receipt has been issued, we will notify you and void the receipt.
To ensure a tax receipt is not issued for a gift of pooled funds, you can send a cheque covering the amount to us by mail, along with a donation form, found here. Be sure to check the "NO RECEIPT" box on the form.
Will I or my donors receive a tax receipt?
Yes, tax receipts will be provided for offline donations of $20 or more. All donations made online will receive an automatic tax receipt via email.
If you are entering a donation on your donor’s behalf, ensure that you have their correct name and mailing address.
If you are entering a donation that represents a sum of funds you have received from a group of donors, for example proceeds from an event or bake sale, please see the FAQ "I have a sum of cash that I have received from a group of donors, can I receive a tax receipt?" to learn more about how to opt out of receiving a receipt.
Is there a registration fee?
No, this year the registration fee for adults, youth and volunteers has been waived. Adult participants are strongly encouraged to fundraise $300 or more, and youth are strongly encouraged to fundraise $100 or more. If you have any questions about registration or fundraising, please contact us at firstname.lastname@example.org or 416-445-3377.
Do I need to register in advance or can I just participate?
Yes, pre-registration is required in order to take part in the challenge and celebration and can be done online by clicking the “Join Us” button at the top of the page. There is no registration fee for adults and youth, but participants are strongly encouraged to fundraise for SickKids so that we can collectively have the greatest impact. If you have any questions about registration or fundraising, please contact us at email@example.com or 416-445-3377.
Can a company form a Team?
Absolutely. To register, follow the same process as a standard team, but then work to market your efforts together inside your company. Nominate the most energetic person at your company to lead the way. Personalize your Team page. Combine your skills by sharing what you’ve been up to in meetings and emails. Support each other through your fundraising and training, then celebrate your successes. Our GetLoud team can provide you with resources for creating a corporate team. Email us at firstname.lastname@example.org for more information.
How can I see who is on my Team?
Login to the site and visit your Participant Centre. Click the "View Team Roster" on the right side of the page to view your teammates and the amounts they have raised. You can also view your Team's Personal Page to find a list of your teammates.
How do I change my Team message?
If you are a Team Captain, simply go to your Participant Centre and click "Edit" on the "Message from Your Team Captain" box.
Fundraising & Tools
How will I meet or exceed my fundraising goal?
Login to your Participant Centre for inspiration and all the tools you will need; there are lots of great resources in there including shareable social media posts and downloadable fundraising kits and posters. Download the GetLoud app and fundraise on the go iPhone/iPad | Android
You can also give us a shout at 416-445-3377 or email@example.com - we are happy to help! With great tools and support from our team we have full confidence you will have no trouble reaching your goal.
How do I change my personal fundraising goal?
If your contribution to GetLoud has gone way over the top (and fingers crossed it has), you can easily increase your fundraising goal. Just login to your Participant Centre, click on the "change" link just below your goal, enter your new goal and click “submit". Finish by clicking the "update fundraising goal" button.
How do I change my Team name, goal or Team page content?
The Team Captain controls your team name, goals and team page content. They can login to the Participant Centre and click the “My Team Progress” button on the top right and update the team goal. From the “Team Page” button they can personalize the team page with a photo and your team’s story.
Can I sell or serve alcohol at an event OR hold a 50/50 draw?
You know the rules, no participants under legal age are allowed to partake in alcohol or gambling EVER! But for all those who can, we certainly appreciate all your efforts to fundraise and would advise you to contact your liquor licensing board directly to find out about obtaining a license, and ensure that you comply with their policies.
50/50 draws require a license from the Gaming Commission. Please contact your local branch directly to ensure that you comply with their policies and receive appropriate approvals, licenses and permits.
Please note that neither "GetLoud" or "SickKids Foundation” can be named on any required licenses, nor can we help you obtain one. You may also want to talk to a member of the GetLoud team about other successful fundraising techniques that don’t require special permits or licenses.
How do I upload a photo to my Personal Page?
If you have saved a photo as a .jpg file, login to your Participant Centre, then click "Personal Page" then click "Edit the English version of this page". Next, click the "Browse" button in the photo section. When a window pops up, select the photo you wish to place on your Personal Page and click "Open." The path to the file on your computer will display in the "Browse" text box. Click "Upload a different image" and your new photo will show up in the cell. Click "Save my changes". Please call us at 416-445-3377 if you have any difficulties.
How do I change my Participant Centre password and update my profile?
Login to your Personal Page in the Participant Centre using your username and password. Once you are logged in you will see a button called "Edit Profile" along the bottom of the screen. Next, select the links to update your password and profile. You will be able to change your contact information, email address, username, and password. All changes will be made to your account immediately. There is no need to sign back in. If you are having difficulties call our GetLoud team at 416-445-3377.
How will people find my Personal Page?
If you send emails out from your Participant Centre, a link to your Personal Page will automatically be at the bottom of the email. If friends or family visit the GetLoud homepage, they’ll click the "Donate" button. When they type in your name, or your team name, they’ll be directed to your personal page.
What do I do if I forget my Participant Centre user name and password?
If you can’t remember your details after registration, you can always request a new password from the Participant Centre Login Page, or call us at 416-445-3377 and we can reset your password for you.
What is my Personal Page?
It’s the place for family and friends to donate to you online. It’s up to you to personalize it by adding images and a message to show everyone why you are participating, and why they should support you. Login to your Participant Centre to get started.
How do I earn fundraising rewards?
Earn your fundraising rewards on your personal page. Click here to see the fundraising rewards!
How do I redeem my fundraising reward(s)?
Congratulations and thank you for all your fundraising efforts! To redeem your reward(s) please follow the steps below:
- Once you are qualified for fundraising reward, you will receive an email with the redemption instructions and a reward pin code (please note, if multiple participants have registered with one email, all items will be grouped together and sent in one email).
- Click on the link to the GetLoud Shop provided in the email and login using the provided credentials.
- Select the items you qualified for (listed in the email), select any sizes if applicable and add to your cart.
- Check out using the reward pin code found in your email and enter your shipping address.
- Wait for your exciting delivery to arrive!
How do fundraising rewards work for teams?
Fundraising rewards are based on your individual fundraising. Please ensure that your supporters donate to your personal page in order for donations to count towards your individual fundraising total. Please email us at info@GetLoudforSickKids.ca or call us at 416-445-3377 if you have questions or need assistance.
What is the deadline for earning fundraising rewards?
Fundraising rewards will be based on your fundraising until midnight on September 30th. If you have confirmed expected donations after this date please contact the GetLoud team at 416-445-3377 or info@GetLoudforSickKids.ca by September 30th.
How long do I have to order my Fundraising Reward Items?
You have until Friday, October 29th, 2021, to redeem your fundraising reward items.
Can I purchase fundraising reward items?
No, fundraising reward items can only be redeemed by hitting the associated fundraising levels.
Do I have to pay for shipping for fundraising rewards?
No, shipping is included!
How do I earn Achievement Badges?
Earn your achievement badges through fundraising and customizing your personal fundraising page. Learn about achievement badges here.
What is the Participant Centre?
Your Participant Centre is part of the website that is available to you once you register. You will have a username and password to log in and access to some excellent tools to monitor your donations, set up or edit your Personal Page, send emails to potential donors or teammates…plus a whole lot of stuff to make sure you are set up to be successful in your fundraising.
Facebook may prompt you to create a fundraiser for SickKids GetLoud. Unfortunately, we do not have the ability to track donations that come through Facebook fundraising pages, and cannot apply them to your GetLoud fundraising total. As such, it is important to NOT USE one for your GetLoud fundraising. This includes adding a "Donate" button to your Facebook page.
As this is a Facebook feature, we cannot prevent the prompt from appearing on your Facebook page. When prompted, simply select the X in the top right corner to remove the prompt. If you have set up a Facebook Fundraiser, please deactivate it immediately. Fundraising on social media is still strongly encouraged and should be done so by sharing your personal page from your participant centre, or by simply pasting your page link into a new post. We apologize for any confusion or inconvenience and are happy to answer any questions regarding Facebook Fundraising.
Donating through Benevity
If your employer has an account with Benevity, you or your company can provide a gift through the SickKids Foundation Benevity account. Be sure to select "SickKids GetLoud" as the charity event, and provide us the full name of the participant you are supporting in the notes section, so we can attribute the donation to the correct participant. It can take up to 4 weeks for funds submitted through Benevity to be received by SickKids Foundation and attributed to the correct GetLoud fundraising page.
Where can I learn more about GetLoud?
GetLoud 2021 Event Guide coming soon.